About Us

Publication Fulfillment Services (PFS) provides full-service magazine fulfillment for controlled and paid publications. Marketing consulting is also available. At PFS, full service means more than comprehensive capabilities. You get:

  • A proactive partner helping you manage circulation more easily and efficiently
  • Customized solutions with special treatment for small- to medium-size titles and start-ups
  • Personal attention you and your business deserve

PFS offers the capabilities, capacity and experience to help you grow your business…and a commitment to personal service that’s second to none.

Call today and speak directly with Jan Edwards-Pullin, owner and industry leader. Discover the PFS advantage, and learn what we can do for you.

Our Team

Jan Edwards-Pullin

Jan Edwards-Pullin

Principal

The principal of this firm is a 40 year veteran of the publishing world; including 10 years at Architectural Digest; and 30 years as a consultant and fulfillment vendor, working with over 300 titles. She is the Past President of, and is currently on the Board of, the Association of Audience Marketing Professionals.

Lindsay Pullin

Lindsay Pullin

Fulfillment Manager

Lindsay Pullin is Fulfillment and Customer Service Manager for PFS. A graduate from the University of California, Santa Barbara, Lindsay has been at PFS since 2009.

“

Jan was recommended to me by one of her competitors whose fees didn’t make sense for my small account. She’s experienced and knowledgeable, and I trust her advice without question. In fact, I respectfully refer to her as 'my fulfillment guru'.

Another satisfied customer
“

Consistent, detail-oriented professional, Jan and the PFS staff have helped us build and maintain a viable and very happy subscriber file. Jan has an encyclopedic knowledge of publishing and circulation marketing and is adept at new media and new channels. Despite all that knowledge, she’s also extremely down-to-earth and practical. She knows how to scale campaign plans to each individual situation.

Another satisfied customer
“

Your accessibility, straightforwardness, and personal service has been really outstanding – and are really important to us as a small staff. I've worked with a lot of vendors and you guys are exceptional.

Another satisfied customer

Services

Fulfillment Services

Our trained and dedicated staff is committed to turn customers into paid subscribers as quickly and efficiently as possible, help keep them as paid subscribers by providing outstanding service, and make the entire operation transparent and effortless for you.

Order Entry

Provide full web interface and download of web orders
Set up PO Box, pick up and process subscriber mail

Payment Processing

Deposit checks
Run credit cards
Process all payments within two working days prior to your label run

Mailing labels

Provide mailing labels electronically to your printer
Split the labels for different enclosures, as needed

Bills and renewals

Provide billing and renewal mailing, as well as e-blast mailing.

Subscriber service

Provide outstanding customer service to subscribers emailing or calling our toll-free telephone number
Provide subscribers a secure internet interface to their account

Reporting and audit support

Comprehensive marketing and accounting reports
Support AAM, BPA, VERIFIED and postal audits

Consulting

In addition to founding and managing PFS, Jan Edwards-Pullin shares her expertise through the company’s consulting services. Clients benefit from over 30+ years of experience with more than 200 different titles.

Ms. Edwards-Pullin has served as Vice President of Circulation Marketing for Architectural Digest, Bon Appetit and Home magazines, as President of the Association of Audience Marketing Professionals and Direct Marketing Club of Southern California, and as a director of the Western Publishing Association for eight years. She has conducted her own publishing and fulfillment consulting business for 30 years.

Publishers of more than 300 titles have turned to Ms. Edwards-Pullin for circulation expertise and guidance. A recognized industry leader, she is also a popular speaker at professional events nationwide.

Contact Us

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    Publication Fulfillment Services

    10564 Progress Way, Suite D

    Cypress, CA 90630–4712

     

    Phone: +1 (714) 226–9785

    Fax: +1 (714) 226–9733